Information Technology


The mission of the I.T. Department is to enable City departments to achieve their mission and accomplish their goals by delivering best-in-class customer service, reliable services, innovative solutions, and a superior end user experience.

We do this by focusing on:

  1. The department's mission: This helps us understand their priorities.
  2. The end user (not ourselves): This puts priority and focus on the customer and not on our own agenda.
  3. The details: The small stuff matters.
  4. Communication: Is of utmost importance if we are to be effective.

Guiding Principals

  • Communicate Transparently: Listen. Learn. Let people know.
  • Accountability: Take ownership of the responsibilities entrusted to you.
  • Respect: Recognize and appreciate one's worth, abilities and differences.
  • Ethical Leadership: Be honest and ethical. Always.
  • Service: One team making the Waukesha experience better.