Uses & Disclosures of PHI

The City of Waukesha Fire Department may use PHI for the purposes of treatment, payment, and health care operations, in most cases without your written permission. There are several examples or our use of your PHI.

For Treatment
This includes:
  • Verbal and written information that we obtain about you and use pertaining to your medical condition and treatment provided to you by us and other medical personnel (including doctors and nurses who give orders to allow us to provide treatment to you)
  • Information we give to other health care personnel to whom we transfer your care and treatment, and involves transfer of PHI via radio or telephone to the hospital or dispatch center as well as providing the hospital with a copy of the written record we create in the course of providing you with treatment and transport
For Payment
This includes any activities we must undertake in order to get reimbursed for the services we provide to you, including such things as:
  • Collection of outstanding accounts
  • Management of billed claims for services rendered
  • Medical necessity determinations and reviews
  • Organizing your PHI and submitting bills to insurance companies (either directly or through a 3rd party billing company)
  • Utilization review
For Health Care Operations
This includes:
  • Conducting business planning
  • Creating reports that do not individually identify you for data collection purposes, fundraising, and certain marketing activities
  • Obtaining legal and financial services
  • Processing grievances and complaints
  • Quality assurance activities, licensing, and training programs to ensure that our personnel meet our standards of care and follow established policies and procedures
We may contact you when we are in the process of raising funds for the City of Waukesha Fire Department, or to provide you with information about our annual subscription program.

Reminders for Scheduled Transports & Information on Other Services
We may also contact you to provide you with a reminder of any scheduled appointments for non-emergency ambulance and medical transportation, or for other information about alternative services we provide or other health-related benefits and services that may be of interest to you.