The Social Security Administration uses emails, text messages, and social media to provide information on our programs and services. We will not, however, request personal or financial information through these methods. Sometimes, we send emails with information that are particular to your needs, usually after a discussion with you in person or over the phone. When Social Security makes phone contact, it is often to confirm the legitimacy of claims.
It is important to beware of scammers pretending to be from Social Security. Reports about fraudulent phone calls from people claiming to be from Social Security continue to increase, and recent reports have indicated unknown callers are using increasingly threatening language in these calls. If you receive a suspicious call from someone alleging to be from Social Security, hang up, and then report details of the call to the Office of the Inspector General (OIG) at https://oig.ssa.gov/