Water Softener Salt Program

You may have received a flyer in your water bill, or a letter, or have otherwise heard about the City's water softener salt optimization program. We would like to thank you for taking the time to learn more about our program, and have set up this page to help answer common questions and keep you updated about this important effort.

Frequently Asked Questions - Click to View

Installing or Replacing a Softener? Click Here

What If My Softener Is Old ? Click Here

Fast Facts

  • Why do we need this program? Your Clean Water Plant is required by DNR to reduce chloride in its discharge. Most of the chloride comes from water softener salt (sodium + chloride). The only practical way to achieve this reduction is to reduce the salt output from softeners.
  • What do I need to do, and when? Your softener must be adjusted (optimized) for salt efficiency by an approved optimizer. Residential softener owners will be contacted by the City starting in 2021. If you have a rental softener, your softener company will contact you. Commercial, industrial, and other high-volume water users will receive a letter between 2018 and 2020.
  • Who will be doing the optimizations? Technicians from local softening companies who have completed specialized training from the Water Quality Association. You can view the current list of approved optimizers on the WQA website.
  • How will the adjustments be made to my softener? The technician will check the current settings, and may change the hardness setting, salt dosage, and reserve capacity. A sticker will be placed on your softener to indicate it has been optimized.

Program Contact

Tim Young

Related Resources:

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