Customer Service

Customer Service Window


All in person customer activities with Waukesha Metro Transit occur at the Customer Service Window at the Transit Center. These activities include:

Applying for employment with Metro
Lost and Found
Obtaining information about Metro's services in person
Obtaining or renewing a Reduced Fare or Metrolift ID

The hours for the Customer Service Window will be Monday - Friday, 8 a.m. - 5 p.m.  The Transit Center is located at 212 E. St. Paul Ave., Waukesha. 

Contacting Metro


Customer Service/Information: 262-524-3636
Email  Transit Department
Metrolift Reservations: 262-524-3635
Fax: 262-524-3646

Hearing Impaired


Hearing Impaired passengers may contact Waukesha Metro Transit by using the Wisconsin Telecommunications Relay System (WTRS). The numbers for the WTRS are:
  • Nationwide: 711 TTY: 800-947-3529
  • Speech to Speech: 800-833-7637

Mailing Address


Waukesha MetroTransit
2311 Badger Drive
Waukesha, WI 53188-5932

Customer Comments


Your comments and suggestions help us to improve our transit system making it a better system for all. If your comment is regarding a recent trip on Waukesha Metro Transit, please include the following with your comment:
  1. Date and time of trip
  2. What Route and where you got on and off the bus
  3. The number of the bus (if you know it)

More Information



Contact Us

  1. Contact Customer Service
    Call 262.524.3636
    transit@ci.waukesha.wi.us


    All Routes Operate Out of the Transit Center
    212 E. St. Paul Ave
    Waukesha, WI 53188